Your Enterprise Digital Nervous System(DNS)

Unlock True Financial & Customer Potential


1. Autonomously Drive Management’s Strategic Objectives

2. Proactively Improve Operation’s OKRs/KPIs

3. Align Velocity of Micro & Macro Decisions & Actions

4. No More Dashboard & Analytics Fatigue

Future Of Business Is “Micro-Level Profitability”

Future Of Business Is “Micro-Level Profitability”

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WHY US

  • Faster
  • Better
  • Result Oriented
  • Platform
  • To drive Outcomes

Autonomously Powering Management Objectives

  • Transforms Strategic Objectives into outcome-oriented Decisions & Actions for each role in the organization.
  • Centralize and drive Decisions & Actions across the enterprise in real-time.
  • Achieve certainty of outcomes & go beyond strenuous dashboard reviews.

Proactively Optimize Operational OKRs/KPIs

  • Orchestrate optimal flow of decisions & actions from the micro-level to the macro-level.
  • Consistent peak performance and elimination of wastage: Customer Experience, Asset Utilization, Employee Productivity & Process Compliance.
  • Automate proactive root-causing and prioritization no more after the fact fire fighting.

Business DNS Product

Better Planning & Execution Of Strategic Yearly Objectives

  • For CEOs, COOs, CFOs, CROs/CSOs & CIOs: One stop shop for digitally aligning all your 3-to-5 year strategic objectives and address the decision-making root-causes in real-time across the management team.

Operations DNS Product

Result oriented & measurable Daily/Weekly/Monthly OKR/KPI control

  • For VPs/Directors of Sales, Operations, Finance, Quality, Customer Service & HR:  Autonomously drive daily, weekly, monthly & quarterly OKRs/KPIs improvements linked to Asset Capacity, Employee Productivity, Process Compliance & Customer Experience.

Decision Transformation

Fast track, 15-20% Financial & Customer Outcome Improvement

  • We transform your financial and customer outcomes vision into a scientifically engineered roadmap by implementing our Business & Operations DNS Products across multiple departments – Sales, Operations, Finance, Quality, Customer service & HR.

What We Do

  • world`s first
  • real-time
  • outcome
  • improvement
  • platform
benefits

Real-time Decisions & Actions Are Essential In Today’s World.

Each customer who is not happy with their experience is an opportunity lost forever.
Each mismanaged order or asset today is a leakage of revenue that will never be recovered.
Each poorly executed or repeated process is wastage that adds to your costs.
Each employee gap in standard operating procedure limits your ability to scale.

ExperienceFlow’s patented AI powered Digital Nervous System is the new & better way to optimize macro-level outcomes Revenue, Cost, Compliance and Experience by addressing opportunities at the micro-level of each customer, order, process and employee.

How We Do It

 

Transform & Orchestrate Outcome Execution With A Network Of Situation-aware AI Bots

Capture Important Enterprise Signals and covert them in Outcome oriented Decisions & Actions.

Drive Improvements Continuously by learning optimal sequence of decisions & actions using AI.

Focus on Outcomes that matter to your customers, your business and your employees.

 

Leverage the power of advanced AI built using Neural Networks & Real-time Optimization Models.

INDUSTRIES

Manufacturing

Pandemic led crisis has reshaped how manufacturing enterprises of tomorrow will operate in all parts their organization.

Technology led transformation is the new normal. However, technology adoption does not necessarily equate to financial and customer outcome improvements. As most digitization will be led by disparate technology solutions in different silos of the enterprise. Optimizing for measurable revenue, cost and growth outcomes will remain a fundamental challenge.

ExperienceFlow Digital Nervous System is helping large billion dollar manufacturing enterprise to reimagine and automate optimization in an end-to-end manner.

  • CEOs can significantly improve velocity, quality and effectiveness of organization-wide outcome oriented decisions and actions, enhancing the top line growth by 10 to 15%
  • CFOs will be ideally positioned to steer the resources where they are most required, thereby positively impacting free cash flows by 10 to 15%.
  • COOs can proactively address emerging variations and risks across the value-stream
    • reducing Machine downtimes by 30 to 50%
    • increasing Productivity by 15 to 30%
    • increasing Throughput by 10 to 30%
    • decreasing cost of Quality by 10 to 20%
  • Supply Chain executives can discover and model dependencies and impact between internal and external factors.

Healthcare

Healthcare

Hospitals, Diagnostic centres and Insurance organizations worldwide are facing an extremely volatile and uncertain times. Both on growth and supply chain fronts.

Enterprise management and operations team need to develop and evolve decision-making to be a lot more situational and dynamic to drive the growth and be cost-effective at the same time. This new paradigm of operating, opens up a new sets of opportunities and risks to patient experience, asset utilization and compliance.

ExperienceFlow’s Digital Nervous System is helping top 1% of healthcare enterprises to autonomously drive optimal sequence of decisions that can handle dynamic shifts in patient demand and supply chain.

  • CEOs can focus on right levers in real time that can enhance the quality and value of services provided to stakeholders thereby increasing the growth by at least 10 to 15%.
  • CFOs will be facilitated with solutions that can help them achieve financial performance –reduce cost per case by 10-15%, thereby increase operating margin and cash on hand.
  • COOs will be able to drive proactive decisions-actions across the patient/member journeys before there is an impact.

Insurance: Real-time correlation of Macro-level and Micro-level decisions-actions impacting Member Growth, Star Ratings, Sales Renewal and Provider Data Management.

 Diagnostics: Dynamically adapting Macro-level decisions-actions to optimize financial and patient target outcomes by eliminating Micro-level variations in sample processing, field logistics, asset utilization and employee productivity.

Hospitals: Proactively control end-to-end patient, order and supply-chain processes to improve operational SLAs (Micro level), reduce ALOS, increase through-put, reduce wastage, etc, and thereby achieve a reduction in cost, increase in revenue & enhance patient loyalty (Macro level).

 

Hi-Tech

We enable companies in the hi-tech industry to manage complex 3rd party supply chains and critical internal product lifecycles.  We help them force multiply their organization using our situation-aware bots to monitor and control operations at the micro-level of every customer, every order, every product and every payment.

Our platform helps our clients

  • Improve Customer and buyer experience, Loyalty and Trust in real time
  • Improve Sales and Renewals with proactive customer care and quality-related interventions
  • Predict and manage lead times, Failure Rates, MTBF, MTTR across complex project Management, Service and Support Ecosystem
  • Reduce leakage of revenue across Product and Service Life Cycle Management
  • Reduce compliance penalties in real-time by the predictive advisory.

Retail

We help companies in the Retail industry force multiply their organizational performance in real time using our situation-aware bots to monitor, control and improve operations of the Retail Supply Chain and Logistics at the micro-level of every purchase, every store, every buyer, every SKU and every warehouse.

  • Our platform helps
    • Improve Customer and buyer experience, Loyalty and Trust in real time
    • Improve Sales and Renewals with proactive supply chain interventions
    • Improve compliance penalties in real-time by the predictive advisory.

Business & Shared Services

We help companies in Services force multiply their organizational performance in real time using situation-aware bots to monitor, control and improve operations of Services at the micro-level of every queue, every transaction, every employee

Our platform helps

  • Improve Customer and user experience, Loyalty and Trust in real time
  • Improve Customer Service, Cross- Selling & Revenues through new generation Service Management
  • Reduce compliance penalties in real-time by the predictive advisory.

 

Case Study: A large Customer Experience Services Management Company

 

  1. Challenge: Predictability & Visibility of Strategic Initiatives outcomes is a challenge. Real time, proactive interventions to unlock opportunities for achieving near term revenue & profit goals are lacking. Decision making delays add cost over runs & impact Client/Vendor/Employee Satisfaction.
  2. Opportunity: Real time visibility on goals/KPI’s, reduce outliers/variations, control cost leakages
  3. Business Impact:
  • Mimic and improve the human decision- making cycles across the management team that impact Revenue, Cost, Compliance & Experience (Customer or Vendor or Employee).
  • Visibility of performance at each of these levels against their goals, Root cause analysis for the Variation.

• Reduce compliance penalties in real-time by the predictive advisory.

Customer & Leadership Quotes

                           
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Prestigious Hospital Winner of Outstanding ICT Innovation Award

Driven by the vision of GM Operations to bring optimization to Business Processes.

                           
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$20+B Enterprise Transforming Decision-making with ExperienceFlow's Business DNS

Driven by CIO's team to go beyond dashboards/insights to outcomes powered by faster and better Decisions & Actions.

                           
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Senior Partner at top consulting firm Outcomes not dashboards

Senior Partner at a top consulting firm, working with one of their marquee customers is envisioning beyond analytics with ExperienceFlow's Business DNS.

                           
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Giri Athuluru Co-founder & CEO

Our mission is to proactively address micro-level decision-action variations that have compounding impact on financial and customer outcomes, and there by unlocking true potential of every enterprise. Imagine the net positive impact of consistent business peak performance and elimination of wastage ... on the business, its customers, the society and the environment.

                           
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Brett Galloway Executive Chairman

AI enables large enterprises to go beyond what is humanly possible with consistent and cohesive decisions and actions at all levels of the organization. ExperienceFlow is converting the art of driving human decision-action-outcome optimization loops into a science powered by AI based Digital Nervous System.

                           
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Atul Bhatnagar Board Member & Investors

ExperienceFlow truly makes CEOs to drive their vision for financial and customer outcomes and achieve their ultimate potential. This platform revolutionizes how we conduct yearly and quarterly planning and execution of strategic objectives and OKRs/KPIs.

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